Privacy Policy

1. Information We Collect

At Eagleify, we collect information to provide better services to our customers. We are committed to transparency about what data we collect and why.

1.1 Personal Information You Provide

When you place an order, contact us, or create an account, we may collect:

• Contact Information: Name, email address, phone number, Telegram username, WhatsApp number
• Payment Information: Cryptocurrency wallet addresses, PayPal email, or payment method details (we do NOT store full credit card numbers)
• Order Details: Types of accounts purchased, quantities, delivery preferences, and special instructions
• Communication: Messages, chat logs, email correspondence, and support tickets
• Account Recovery Info: Delivery email or Telegram handle for account credentials

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers, screen resolution
• Usage Data: Pages visited, time spent, clicks, scroll depth, and referral sources
• Cookies: Small text files stored on your device to enhance user experience and analyze site traffic

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• Order Processing & Fulfillment: To process, deliver, and support your purchased PVA accounts
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve disputes
• Communication: To send order confirmations, delivery details, important updates, and warranty-related messages
• Service Improvement: To analyze usage patterns, fix bugs, and improve our website, products, and services
• Security & Fraud Prevention: To detect, prevent, and address fraud, abuse, or security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal requests
• Marketing (Opt-in only): To send promotional offers and newsletters only with your explicit consent

We do not sell your personal information to third parties for marketing purposes.

3. Information Sharing & Disclosure

We respect your privacy and do not sell your personal information. We only share information in the following circumstances:

• Service Providers: We may share information with trusted third-party services that help us operate our business (payment processors, email services, hosting providers, analytics tools). These parties are contractually obligated to protect your data and cannot use it for other purposes.
• Legal Requirements: We may disclose information if required by law, subpoena, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the new owner with the same privacy commitments.
• With Your Consent: We may share information for other purposes with your explicit consent.
• Protection of Rights: To protect the security, property, or rights of Eagleify, our customers, or the public.

⚠️ Important: We never share your account credentials (login details for purchased PVA accounts) with any third party.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using 256-bit SSL/TLS technology (HTTPS).
• Secure Data Storage: Customer data is stored on secure servers with restricted access, firewalls, and intrusion detection systems.
• Payment Security: We use trusted payment gateways that are PCI-DSS Level 1 compliant. We do NOT store full credit card details, CVV codes, or sensitive banking information on our servers.
• Access Controls: Only authorized personnel with signed confidentiality agreements have access to customer information.
• Regular Audits: We conduct regular security assessments, vulnerability scans, and penetration testing.
• Data Minimization: We only collect and retain data necessary for legitimate business purposes.

⚠️ Disclaimer: While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously improve our security practices.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

• Essential Cookies: Required for basic website functionality (shopping cart, user session, CSRF protection). Cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and region for a better experience.
• Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics, privacy-friendly anonymized data).
• Third-Party Cookies: Some cookies from embedded services (payment gateways, chat support) may be set by those providers.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect website functionality. For more information, visit AllAboutCookies.org.

6. Your Rights & Choices (GDPR & CCPA)

Depending on your location (EU, UK, California, or other regions), you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you, free of charge.
• Right to Rectification: Request corrections to inaccurate or incomplete information.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to legal obligations (e.g., tax records, fraud prevention).
• Right to Restrict Processing: Request limited processing of your data under certain circumstances.
• Right to Data Portability: Request a machine-readable copy of your data to transfer to another service.
• Right to Object: Object to processing based on legitimate interests or direct marketing.
• Right to Opt-Out of Sale: We do not sell personal data, but you can still opt-out of data sharing for targeted ads.
• Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, contact us at privacy@eagleify.com with your request. We will respond within 30 days and may require identity verification. All requests are free of charge unless excessive or repetitive.

7. Data Retention Policy

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law:

• Order Records: Retained for 5 years from the date of purchase for tax, legal warranty, and transaction verification purposes.
• Account Information (if registered): Retained until you request deletion or account inactivity for 3 years.
• Chat & Support Logs: Retained for 2 years to improve customer service and resolve disputes.
• Analytics Data: Retained for 26 months (Google Analytics default) in anonymized form.
• Email Communications: Retained for 3 years for customer service and legal compliance.
• Payment Transaction Records: Retained for 7 years as required by financial regulations.

After the retention period expires, your data will be securely deleted, anonymized, or aggregated so it can no longer identify you.

8. International Data Transfers

Eagleify operates globally with customers and service providers around the world. Your information may be transferred to and processed in countries outside your country of residence, including the United States, Pakistan, and European Union member states. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses (SCCs): Approved by the European Commission for data transfers to non-adequate countries.
• Data Processing Agreements (DPAs): Signed with all third-party service providers to ensure GDPR compliance.
• Privacy Shield (where applicable): For transfers involving certified US partners.
• Your Consent: By using our services, you consent to the transfer of your data to countries where we or our service providers operate.

For more information about international data transfers, please contact us at privacy@eagleify.com.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. Upon verification, we will delete such information promptly. We encourage parents to monitor their children's online activities.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Changes will be posted on this page with an updated "Last Updated" date. For material changes (significant changes to how we handle data), we will notify you via:

• Email notification to the address associated with your account
• Prominent notice on our website homepage
• Telegram broadcast (if you subscribed)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.